Surple - Customer Success Manager


Surple – Customer Success Manager


We are looking for a Customer Success Manager to add significant value to the business by streamlining the customer acquisition process as well as improving both the onboarding and customer success programmes.


You will help to shape and grow the business, being involved in managing customer relationships from the start. With significant growth being the aim over the coming months, it will be your responsibility to manage both potential and existing customers. You will work closely with our Managing Director and our Operations Director on streamlining the customer acquisition process as well as improving both the onboarding and customer success programmes. The role will entail both sales and marketing administrative duties where necessary so any experience within either area would be very useful. This role is designed for someone who wants to have an impact from the start, and confidence in your own ability and a willingness to adapt to different situations is essential as we face new challenges on a regular basis. There will be the need for flexibility, a desire to learn new things and to take initiative where the role allows, as we often end up working on different areas of the business when needed.


Educated to degree level or equivalent
To be a self-starter and someone who wants to continuously better themselves
A basic understanding of software-as-a-service products
Knowledge of basic CRM systems is advantageous
Prior sales and/or marketing experience is beneficial
An interest in joining a growing start-up to have an influential role
An understanding of the energy industry or experience working with energy or facilities managers would be ideal
A desire to change the way people think about sustainability

Who are we?

Surple visualises and maps energy usage against trends such as weather and footfall to identify and reduce the amount of energy that organisations consume.  They do this in combination with educating individuals on how to be more resource efficient. This reduces the impact people have in their own lives, in turn reducing their carbon footprints, saving money and improving efficiencies. The company is currently based in Central Market, Newport in South Wales. We are backed by prominent investors including Sir Terry Matthews and Welsh Government.

More about Surple


Send an email to with your CV and cover letter attached and we’ll get back to you as soon as we can!

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